1. What happens if my plane is early or late arriving?
Black Car updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight information.
2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?
Black Car provides 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.
3. Where do I meet my Chauffeur for pick-up?
Every airport has a pick-up location inside the terminals. We confirm all other pick-up locations at Reservation placement.
4. What is your Cancellation Policy?
Cancellations are accepted by phone only.
In airport Arrivals & Departure Black Car requires that cancels be received no less than 8 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders
Hourly Charters, Packages, Specials and Tours: Black Car requires that cancels be received no less than 24 hours prior to p/up time.
If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order
5. What is your Change Policy?
Black Car requires that all changes be received by phone (changes cannot be made with drivers) at least 3 hours prior to p/up for US Orders; 6 Hours for Intl. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order.
6. When is my credit card charged?
Black Car will charge your credit card 24 hours prior to the scheduled pick-up time. However, the cardholder is required to present the credit card provided at booking to the Driver at pick-up; unless a 3rd party authorization or Corporate Account has been approved and all documentation has been received by Black Car prior to confirmation of order.
All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for.
7. Is it possible to place, change or cancel a reservation with my Chauffeur?
Black Car requires that all changes, confirmations and cancellations be called into our dispatch center.
8. How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.